If left outdoors in wet conditions with poor sunlight, mold may develop on the upholstery or other parts.
If the item gets wet, please dry it in a well-ventilated area with good sunlight exposure.
Also, if mold appears, please remove it using a mold cleaner and wipe away any residue with a damp cloth.

We have a showroom in Meguro. As we periodically rotate our product displays, please contact us individually to confirm if a specific item is currently on display.
T: 03-6452-2242
H: OPEN 10:30–18:00
O: Sundays and Mondays

Yes, we have it at the Meguro showroom. We can also ship it to you, so please feel free to contact us.

Unlike indoor furniture, NU PLACE garden furniture uses water-repellent and UV-resistant materials for its upholstery and ropes, and features quick-dry foam for the inner padding to prevent water retention.
Furthermore, the metal components are made of aluminum, which is significantly more rust-resistant than the steel or stainless steel used in indoor furniture.
These materials are durable enough to withstand exposure to rain, wind, harsh sunlight, and dust, and because they have been treated with a water-repellent finish,
they can generally be left outdoors in any environment while in use.

Yes. It can also be used indoors.
Garden furniture upholstery is water-repellent and the frames are more durable than those of indoor furniture, so we also recommend it for restaurants and households with pets.

As a rule, products are made to order, so delivery is expected within approximately 30 to 60 days after your order is placed.
We can adjust the production schedule to meet your desired delivery date. Please feel free to contact us if you are interested in any of our products.

We provide a warranty for damage occurring under normal use for 3 years from the date of delivery, regardless of whether it is for home or commercial use.
Damage caused by human error, wear and tear from use, or aging is not covered by the free warranty and will be handled separately for a fee.
Please note that all removable parts, such as covers, seat cushions, and tabletops, can be purchased or replaced individually if they become worn or aged.

As sizing and manufacturing are done by hand, slight variations may occur.
Please be advised that we consider size discrepancies of within ±2–3 mm for products other than sofas, and within ±10 mm for large sofas, to be within our acceptable manufacturing standards.

We accept credit card payments, bank transfers, and Amazon Pay.
（For corporate account holders, other payment methods may be available by separate arrangement.）

You may specify a delivery date on or after the earliest possible delivery date we provide.
Please note that for large items, we are unable to accept requests for specific delivery times.

As a general rule, cancellations are not accepted once production has begun. (Full-scale production usually begins approximately one week after the order is placed.)
Cancellations made prior to the start of production are accepted free of charge.
If you find it unavoidable to cancel after production has started, a cancellation fee of 30% of the product price will be charged.
Please note in advance that for cancellations made after the item has been shipped, you will also be responsible for the actual cost of round-trip shipping.

In the event of a clear product defect or damage during shipping, we will cover the return shipping costs and arrange for an exchange or repair, provided the request is made within 7 days of the product's arrival.
Upon receiving your order, please thoroughly inspect the product for any damage or initial defects.

If the furniture is damaged, please take a photograph of the damage and send it to us via email at:
info@nuplace.tokyo
After reviewing your request, we will get back to you regarding whether repairs are possible and the next steps.

Yes, we can certainly assist you.
For custom-made products, we can handle everything from the basic design to the creation of drawings.
We also accept requests for modifications to the specifications of existing products, such as size or material changes, so please feel free to contact us.